Privacy Policy

At CookiesBiscuits.com (the “Website”), operated by [Your Company Name, e.g., “Sweet Treats Bakery LLC”] (“we,” “us,” “our”), we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at https://cookiesbiscuits.com or make a purchase from us.

Please read this policy carefully. By using our Website, you consent to the practices described herein.

1. Information We Collect

We collect several types of information from and about you, including:

A. Personal Information You Provide Voluntarily

  • Identity & Contact Data: Name, email address, phone number, shipping/billing address.
  • Transaction & Financial Data: Order history, payment information (processed securely by our third-party payment processors like Stripe or PayPal—we do not store full credit card numbers).
  • Profile Data: Account password, preferences, feedback, and survey responses.
  • Communications: Any correspondence you send to us.

B. Information Collected Automatically (Cookies & Tracking Technologies)

When you visit our Website, we may automatically collect:

  • Technical Data: IP address, browser type and version, time zone setting, operating system, and device information.
  • Usage Data: Pages you view, links you click, time spent on pages, and how you navigate through the site.
  • Location Data: General geographic location derived from your IP address.

C. Information from Third Parties

We may receive limited information from partners, such as updated delivery addresses from carriers or analytics providers like Google.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To Process & Fulfill Your Orders: To manage payments, shipping, and returns.
  • To Communicate With You: To send order confirmations, shipping updates, and respond to your inquiries.
  • To Improve Our Website & Services: To analyze site usage, troubleshoot problems, and develop new features.
  • For Marketing (with your consent): To send you promotional emails about new products, special offers, or company news. You can opt-out at any time.
  • For Security & Fraud Prevention: To protect our website and business.
  • To Comply with Legal Obligations.

3. Cookies and Similar Tracking Technologies

We use Cookies (small data files stored on your device) and similar technologies for essential, functional, analytical, and advertising purposes.

Types of Cookies We Use:

  • Essential/Strictly Necessary Cookies: Required for the website to function (e.g., shopping cart, login security).
  • Performance/Analytics Cookies: Help us understand how visitors use our site (e.g., Google Analytics). This data is aggregated and anonymous.
  • Functionality Cookies: Remember your preferences (e.g., language, region).
  • Targeting/Advertising Cookies: Used to deliver relevant ads to you on other websites.

You can control cookie settings through your browser preferences. However, disabling certain cookies may limit your ability to use some features of our Website.

For a detailed list of cookies we use and how to manage them, please see our [Cookie Policy / Cookie Settings].

4. How We Share Your Information

We do not sell your personal information. We may share it only in the following limited circumstances:

  • Service Providers: With trusted third parties who perform services on our behalf, such as payment processing, order fulfillment, shipping, email delivery, and marketing analytics. These partners are bound by contractual obligations to keep your information confidential.
  • Legal Compliance: If required by law, regulation, subpoena, or court order, or to protect the rights, property, or safety of ourselves or others.
  • Business Transfers: In connection with a merger, sale of company assets, financing, or acquisition of all or a portion of our business.

5. Data Security

We implement appropriate technical and organizational security measures designed to protect your personal data. However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your data, we cannot guarantee its absolute security.

6. Your Data Protection Rights

Depending on your location, you may have certain rights regarding your personal data:

  • Access & Portability: Request a copy of the personal data we hold about you.
  • Correction: Request correction of inaccurate or incomplete data.
  • Deletion: Request deletion of your personal data, subject to legal requirements.
  • Restriction/Objection: Object to or restrict certain processing of your data.
  • Opt-Out of Marketing: Unsubscribe from our marketing emails using the link in every email or by contacting us.
  • Cookies: Manage your cookie preferences through your browser settings.

To exercise these rights, please contact us at privacy@cookiesbiscuits.com. We will respond within a reasonable timeframe and may need to verify your identity.

7. International Data Transfers

If you are accessing our Website from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States, where our servers are located. By using our Website, you consent to this transfer.

8. Children’s Privacy

Our Website is not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with data, please contact us. We will take steps to delete such information.

9. Third-Party Links

Our Website may contain links to other websites (e.g., social media platforms). This Privacy Policy applies only to our Website. We encourage you to read the privacy statements of any third-party site you visit.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or for other operational, legal, or regulatory reasons. The updated version will be posted on this page with a revised “Last Updated” date. We encourage you to review this page periodically.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

  • Email: privacy@cookiesbiscuits.com
  • Mailing Address: [Your Full Business Address]
  • Attn: Data Privacy Officer

For the Website Owner – Key Next Steps:

  1. Fill in Brackets: Replace all [ ] placeholders with your specific business information.
  2. Create a Dedicated “Cookie Policy” Page: For full transparency, create a separate page or detailed section listing each cookie you use (e.g., _ga for Google Analytics), its purpose, provider, and duration. Include a Cookie Consent Banner (like “CookieYes” or “OneTrust”) on your site to allow users to manage preferences.
  3. Legal Compliance: This template is a strong starting point. If you serve customers in the European Union (GDPR), California (CCPA/CPRA), or other regulated regions, consult a legal professional to ensure full compliance. You may need to add specific clauses about “Legal Bases for Processing” (GDPR) or “Notice at Collection” (CCPA).
  4. Third-Party Disclosures: Make a list of all your service providers (e.g., Shopify, Mailchimp, Stripe) and link to their privacy policies for user reference.
  5. Accessibility: Ensure this policy is easy to find, typically in the website footer.