We’d love to hear from you! Whether you have a question about our cookies, need help with an order, want to collaborate, or just want to share your baking success story, please don’t hesitate to reach out.
General Inquiries
For general questions, feedback, or comments:
- Email: hello@cookiesbiscuits.com
- Response Time: We aim to respond within 1-2 business days
Customer Service & Order Support
For help with existing orders, shipping questions, or returns:
- Email: support@cookiesbiscuits.com
- Phone: [Your Customer Service Phone Number]
- Hours: Monday-Friday, 9:00 AM – 5:00 PM [Your Time Zone]
- Order-Related Issues: Please include your order number for faster service
Wholesale & Business Inquiries
Interested in carrying our cookies in your café, store, or for corporate gifting?
- Email: wholesale@cookiesbiscuits.com
- Contact: [Name of Wholesale Manager, if applicable]
- Website: [Link to separate wholesale page if you have one]
Collaborations & Press
For media inquiries, blogger collaborations, or partnership opportunities:
- Email: partnerships@cookiesbiscuits.com
- Press Kit: [Link to your press kit if available]
Legal & Privacy Matters
For copyright, legal, or privacy-related concerns:
- Copyright/DMCA: copyright@cookiesbiscuits.com
- Privacy: privacy@cookiesbiscuits.com
- Legal: legal@cookiesbiscuits.com
Visit Our Bakery
CookiesBiscuits Bakery
[Your Physical Address]
[City, State, ZIP Code]
Hours of Operation:
- Monday-Friday: [Opening Hours]
- Saturday: [Opening Hours]
- Sunday: [Opening Hours]
Please note: Our bakery is [choose one: a retail store/open to the public/a commercial kitchen with pickup only].
Connect With Us Online
- Instagram: [@cookiesbiscuits]
- Facebook: [CookiesBiscuitsOfficial]
- Pinterest: [CookiesBiscuits]
- TikTok: [@cookiesbiscuits]
Mailing Address
For written correspondence or returns:
CookiesBiscuits.com
[Your Mailing Address]
[City, State, ZIP Code]
Attn: Customer Service
Frequently Asked Questions
Q: How long does shipping take?
A: Most orders ship within 1-2 business days. Delivery times vary by location. See our Shipping Policy for details.
Q: Do you ship internationally?
A: [Yes/No – We currently ship to the contiguous United States. International shipping coming soon!]
Q: Are your cookies nut-free?
A: While some of our cookies are nut-free, we operate in a facility that processes nuts. See our Allergen Information page for details.
Q: Can I modify or cancel my order?
A: Please contact us immediately at support@cookiesbiscuits.com. We can often modify orders if they haven’t been shipped yet.
Q: Do you offer gluten-free or vegan options?
A: [Yes, we have several gluten-free and vegan options! / We’re working on expanding our dietary-friendly offerings.]
Contact Form
[Embed your contact form here if applicable]
Alternatively, you can fill out our online form below:
[Contact Form with fields for: Name, Email, Subject (Dropdown: General, Order Help, Wholesale, etc.), Message]
Our Commitment to You
We value every message we receive and are committed to providing excellent customer service. Here’s what you can expect when you contact us:
- Timely Response: We’ll get back to you within 1-2 business days (often sooner!)
- Personal Attention: No automated responses—real people read and respond to every message
- Helpful Solutions: We’ll work with you to resolve any issues or answer your questions thoroughly
- Respect for Your Privacy: All communications are handled confidentially in accordance with our Privacy Policy
Business Hours
- Customer Service: Monday-Friday, 9 AM – 5 PM [Your Time Zone]
- Bakery Hours: [List your retail hours]
- Holidays: We’re closed on [List major holidays]
Please note: Emails received outside business hours will be answered on the next business day.
Need Immediate Help?
For urgent order issues (especially around holidays), calling is often fastest: [Your Phone Number]
For shipping emergencies (delivery problems, damaged packages), please email support@cookiesbiscuits.com with “URGENT” in the subject line and include your order number.
Feedback & Suggestions
We’re always looking to improve! Have an idea for a new cookie flavor or a suggestion for our website?
- Email: ideas@cookiesbiscuits.com
- Social Media: Tag us or use #[YourBrandHashtag]
We read every suggestion and often feature customer-inspired creations!
For Website Implementation:
- Create Email Addresses: Set up the departmental emails listed above
- Embed Contact Form: Use a service like Google Forms, Typeform, or your website platform’s native form builder
- Add to Navigation: Include “Contact Us” in your main navigation menu and footer
- Map Integration: If you have a physical location, embed a Google Map
- Auto-Responder: Set up an automatic reply for contact form submissions:
- “Thanks for contacting CookiesBiscuits! We’ve received your message and will respond within 1-2 business days.”
- Team Coordination: Use a shared inbox tool (like Front, Help Scout, or even a shared Gmail) to manage customer inquiries
- Response Templates: Create standard templates for common inquiries to ensure consistent, efficient responses
- Mobile Optimization: Ensure the page looks good on all devices
- Accessibility: Make sure the contact form is screen-reader friendly
- Track Performance: Monitor response times and customer satisfaction
Pro Tip: Consider adding a live chat option during business hours for immediate assistance with common questions!